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Shipping & Returns

Shipping Cost
Shipping & Handling is based on weight & destination.

Shipping Method
For Retail orders : Most items ship in regular manila envelopes with "DO NOT BEND" stamped on the package. If items are fragile they will be shipped in boxes with "Fragile" written on the package and plenty of padding.
For wholesale orders: Most orders will ship in boxes. Occasionally, will will ship in envelopes. We will decide this when shipping the order depending on the contents.

International Shipping
I will ship internationally on most items. Some items I cannot. If international shipping is not available it will say so in the product description .It is up to the buyer to pay all customs fees (if applicable) and know their countries customs. The amount that is paid for the products before shipping is the amount that we have to put on the customs form.


Returns
Due to the nature of the products we sell, all sales on cross stitch patterns, charts,kits, and all copyrighted material are final. Any other items may be returned as long as the items have not been used, opened, cut, etc.Contact us for return instructions before returning and items. Returnable materials must be returned within 14 business days. (Saturday & Sunday are NOT business days) A refund for the purchase price of the item will be given. Original and return Shipping & Handling are NOT refunded.
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